Live Chat Experts

Online chat support is yet another way of providing better, faster and efficient customer support services to your customers. Web based chat support is live and your customers can get immediate answers to their queries and immediate solutions to their problems. Such efficient customer care can improve your business and increase your profits. Outsourcing live chat support services to LiveBusinessCare can help you benefit from expert, efficient and cost-effective online chat support services.

LiveBusinessCare Web Chat allows your website visitors to initiate live chat with our representatives (especially trained according to your e-business requirements) by simply clicking live help button embedded on your webpage. Your customer needs not to have any special software installed. The visitor can chat with our representative through the advanced, fully featured and free chat software we will provide for you.

By outsourcing chat support services to LiveBusinessCare, you can concentrate on your core business and reap the benefits of providing your customers with competent customer care services. What is more interesting is that: If you are already providing this service to your customers over a specific period of the day, we can cover the remaining period of the day so that you ensure a 24 hours online customer service to your website visitors.

Live web chat support services can be employed for helpdesk desk services, for improving customer relationship services on your website and for business related queries. It can also be used as an effective method to cross-sell and up-sell your products and services.

How its works

Organizations who wish to provide live help for their customers can outsource live chat support services to LiveBusinessCare. At LiveBusinessCare, our efficient customer care representatives can answer the queries of your customers or just provide information to the visitors on your website. Online chat support services are carried out as follows:

Signup for Live LiveBusinessCare Web Response, Place the LiveBusinessCare Live-Chat’ button and proactive engagement HTML code on your website using the easy-to-install LiveBusinessCare HTML snippet.

One or more of our trained representatives will be assigned to your website (according to the website traffic). In the beginning, your cooperation will be required by providing detailed information about your business which you want us to be aware of it.

A prospective customer visits your website and is greeted by a LiveBusinessCare representative. The visitor then finds a product or service on which they need more information. The visitor has a quick question and they send a live-chat request.

An alert is sent to the LiveBusinessCare software running on your computer.

You either respond to the visitor’s chat inquiry in real-time, or if you are not available, the inquiry gets forwarded to the LiveBusinessCare customer interaction centre.

A LiveBusinessCare customer interaction representative immediately responds to your visitor’s inquiry 24/7, and addresses the prospective customer’s concern.

If the concern cannot be immediately answered, we will take details and inform you. Then we must always ensure to get back to the prospective customer.

The website visitor is happy and consummates a purchase.

Features

We use a powerful live web chat software system to support you. This software system has the following features which we extend to your benefits:

Support for multiple requests and chats at the same time: Our representatives can hold on-line web chats with multiple users at the same time. This will allow us to manage many of your website visitors at the same time.

Support for unlimited operators and departments:

You can portray various departments within the live chat by setting as many representatives and departments as you need. We will assist you all the way.

Party Is Typing Notification: We use this feature to know when our counterpart is typing a message.

Automatic transcript storage: We maintain the log and transcripts of all chat sessions for review. We can provide these to you at anytime to assess how we are performing.

Proactive Chat (Client Pull): We invite your visitors to chat and proactively provide support. Our pull client ability will greatly increase your sales and generate more leads for your business.

Visitor Tracking: We track your site visitors in real-time, who are on your site and doing what and for how long.

Custom Invitations: We are able to prompt your visitors to chat by sending them an invitation about the page they’re surfing, Your visitors won’t receive a generic “Would you like to chat?” request, but a custom message about the page they’re viewing.

Pop-up Blocker Friendly: Live Support Software is now pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications.

Hidden Departments: You can have hidden departments only accessible for your representatives. These departments can be used to escalate support issues. In this way you can have a frontline of support representatives which can select and filter the requests and pass them to the proper representatives.

Automatic Reconnect: Our live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers.

Country Lookups: Our Live Support Software can automatically detect the country where your customer is located

Desktop Launcher Utility: Our Live Web Support System is a utility that we install on our PC and gets connected to the system on Start Up. Better yet, the application hides in our system tray so it is readily available and displays messenger like notifications.

Past conversations review: Our representatives will be able to review any chats that the user has had in the past. This is useful when a chat is transferred and the new assigned representative wants to know what kind of information was supplied.

E-mail signature option: Now we can embed the live support button on all your outgoing e-mails. Your customers can easily request support directly from their mailbox.

Text Links Instead of graphic button: We can also set text links instead of using a graphic support button.

Auto-Engage: Now, we can set our Live Support Software to automatically reach for your customers if they spend a predefined time on a page. If a customer spends 2 minutes on a page, Live Support Software will immediately ask the user if he/she would like to talk one of our representatives.

Automatic Linking of URL’s: During a chat session, Live Support Software will automatically convert any typed URL or e-mail address to a link.

Transfer chat to other department operators: We can transfer chat to any department or representative directly with just a click.

Visitor Data Capture: Your visitors IP address, host, browser, operating system and detailed information regarding past requests, is available to our representatives in their chat panel.

Footsteps Tracking: We can easily review which pages have been visited by the user and what is his current location.

Independent Support Buttons for departments and representatives: We can set different status icons for departments and representatives. Your customers can directly chat with our representatives or departments and instantly know the online status of each.

Custom Invitations: We are able to prompt your visitors to chat by sending them an invitation about the page they’re surfing, Your visitors won’t receive a generic “Would you like to chat?” request, but a custom message about the page they’re viewing.

Pop-up Blocker Friendly: Live Support Software is now pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications. Session Time Metrics: Generate complete instant reports about the total and average session times for our representatives and departments.

IP Filter: Block any undesired calls and spammers by using the built in IP filtering system.

Automatic Purging of Chat Transcripts: We can set the system to automatically remove older session transcripts in order to keep your database working fast, as per your instructions.

Busy Requests Reporting: You can get immediate information on requests that were not accepted. This is a good control for you to know if we are doing a great job or not.

Support for Representatives Photo: Display your representative’s photograph to your customers to provide an additional human touch to your support sessions

Push Pages and files: We can send your visitors directly to the pages they’re looking for send them files and maximize your customer’s experience.

Canned Responses and Commands: Add any number of automated replies and commands, push images, messages and URL’s by just selecting the command from a list box!

Quick Words: Easily trigger canned commands and automated replies by just typing a single word. A Quick Word is a shortcut to your canned commands, once typed; it will trigger the complete canned command.

Sound Alerts and Notifications: Our Live web chat software can play sound alerts to notify our representative when a request call has been placed or when a user has replied during a chat session or even when a new visitor is detected on the site.

Request Balancing: Live Support Software automatically balances customers’ calls to evenly distribute them among our on-line representatives per department! , additionally we can set how many requests each of our reps can handle.

Automatic Re-queue of request: If no one takes a call, the request can then be queued again so that any free representative can take it.

Automatic request handling: If after a selected time period the call is not taken by the representative (he/she’s not at her desk for example), the call will be immediately queued again and assigned to another representative.

E-mail Chat Transcript: Users can get a copy of the chat transcript by e-mail with just a click.

Printable Transcripts: Users can get printable versions of the chat transcripts with just a click.

Leave a message: If customers can’t reach us (our whole staff is busy or off-line by the smallest chance) out live web chat software will prompt the customer to leave you a message.

Option to rate the request session: Your customers can rate the support session at any time during the chat, plus our representative gets immediate feedback on how he is doing.

Comprehensive Stats and reports: Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more.

Optional Form Fields: You can have up to 3 custom fields to gather information related to your business just before the customer submits his chat request.

Representative Login Times: Get a detailed view of the times our representatives connect and disconnect to the system.

Active Sessions Report: Get a quick view of which sessions are taking place by checking a report in the start screen. Customer Support Survey: We can ask the customer to rate our support sessions and provide comments about the chat experience. We can even have any number of custom fields and have a complete survey that your customer can optionally complete.

Spell Checking: Our representatives have a spell checking option to check what they type to their customers

The benefits of offering live chat support to customers

Live chat support is an effective means of customer support as the visitor to your website can get answers immediately. It is also advantageous, because personal attention can be given to each of your customers. The well-trained customer service representatives at LiveBusinessCare can individually answer each of your customers and this would bring about a tremendous improvement in your business. Offering a live chat support service on your website also strengthens your website and improves your organization’s customer service as viable customers can get answers and reliable support immediately and at any time of the day.

Providing a live chat support option on your website is also an ideal way of giving your customers personalized information about your products and services. Having a live chat support option on your website enables your customers to get ready answers from anywhere at anytime. Online chat support can give your customer answers immediately and customers need not wait for emails to answer their queries.

Advantages of outsourcing live chat support services to LiveBusinessCare

Outsourcing chat support services to LiveBusinessCare can help your customers in the following ways:

LiveBusinessCare’s efficient chat support representatives can help visitors to your website find the product or service that the customer is looking for and also provide extra information about the product or services.

Our online chat support executives can effectively, up-sell or cross-sell products and services, help customers fill in forms, orders and details for online transactions.

Live chat support is personal and our online chat support representatives can give individual attention to each of your customers.

LiveBusinessCare live chat support representatives can also make the selling process short and convert the visitors to your website into potential buyers.

At LiveBusinessCare, you can be assured of efficient web based customer care services.

About Video Tour

“Our High Definition Internet Video Tours are the next best thing to reality. We offer the highest quality video tours to promote your sales and increase business a lot.”

LiveBusinessCare empowers your businesses and brands with the benefits of internet video. Our customers include businesses of all shapes in sizes in every market and industry.

LiveBusinessCare knows the science of web video, and uses it to your advantage. We make sure that your video content displays perfectly for your viewers and potential customers wherever they may be watching and even distribute your business videos to the top internet video sites across the web.

Our platform delivers the utmost reach and visibility possible, inspiring immediate results for your business presence and listings on the web. Video helps you reach your customers. We help you reach your video.

Below are a few compelling reasons why we believe strongly in what we do:
• Video is quickly becoming a leading marketing vehicle on the web.
• The commercial use of video is currently exploding on the internet.
• Customers are increasingly expecting a ‘rich media’ viewing experience on the web.
• Online advertising and marketing is quickly gaining on print media.

Our goal is to provide our clients with a smart, efficient and empowering internet video platform. Our unique technology-based capabilities enable us to save businesses time and money to deliver a strong ROI from their marketing and branding strategies, while seriously helping them to differentiate them online.

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Directory Submission

Search engine optimization (SEO) has started turning submission to directories and articles to its advantage. You could have an excellent website, and you may have the latest e-commerce technology and the best graphic design work. Now comes the tricky part: choosing an SEO firm. There's a long list of SEO firms claiming that they can do submission to directories, link building and article submission, but does a chocolate website really need to build links to an oil merchant directory?

Google has implemented LSI and has already started shunting out link farms, and pointless paid links. For any SEO firm or webmaster, the most worthwhile ways forward are articles and other web contents. Not only does our article submission service ensure that all incoming links to your site are 'relevant,' we also ensure that your precious time and resources are not wasted on futile link building.

Our submission services ensure that each manual directory, we submit to is relevant to your site; each directory is chosen based on pedigree and reliability. Any major search engine that actually catalogues and indexes a directory has to meet certain criteria. Our service ensures that each directory, we submit to has been thoroughly researched and not blacklisted by any search engine. Better still,- we offer only one-way linking services so no reciprocal links are required.

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Social Network

Social network marketing is popularly called as Internet marketing. Today you can find many ways for internet marketing. Many people who enter this online marketing are less worried because of its guaranteed success. If you see in Internet totally all types of products has been marketed online without much effort. Internet attracts many business people to promote their business online. Social network marketing is grown to such a height that today many people can't earn without it.

Some of the most recognized network marketing tools are Face book, My Space and LinkedIn. Twitter became regular place for people who have newly entered the field of social network marketing.

Different social networking marketing methods are as follows.

1. Blogging: When you start Blogging or posting your data about any product, you can see less response from clients. Later it will become big business via blog. Websites and blogs are most powerful tools for social network marketing when matched with other networking tools. Blog is an amazing tool which provides many other facilities in addition to just marketing your business. It also helps you to communicate with other clients in case if you have any problems.

2. Personal website or blog: It is important to have private website if you are a freelancer. Your website will help your clients to know about you and it will make them clear that you are a serious freelance marketer and help to make huge revenue via online marketing.

3. Article selling: It is also best and cheap internet marketing method. It is a mode of advertising our trade just by writing articles and attracting endless number of users across world. We usually sell our articles to different article database websites and article directories. Today it provided free business to many advertisers and publishers and they are really benefited through their articles.

4. Email sending: Electronic mail sending is the best way to marketing. Collect list of email addresses through portfolio websites and email about your business to all internet users. Your Email should be attractive in such a way that your recipient will be impressed to get back to you.

5. Use social networking websites: Social networking websites like Twitter, face book can be used to promote your sales. These provide best platform for all who are thinking of online marketing.

6. Video promotion: Use several video distribution websites for your marketing. These websites uploads your service to the whole world. All that you need to do is film a video about marketing and send it to video uploading sites like You Tube. It seems it is the easiest way of marketing than any other modes since many people will be interested in view videos rather than word form of advertisement.

7. Press Release or media release: It attracts several public clients and increases relationship among them.

8. Search Engine Optimization: It improves the traffic to your website by providing quality web content. It uses RSS feeds and many SEO techniques.

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