Improve Customer Service
Small Business
Cost-effective, complete contact center solution
Make it easy for your customers to contact you. Ensure agent responsiveness with maximum productivity.
LiveBusinessCare contact center solutions for small businesses feature:
Multiple contact options, including live chat, email and a self-service knowledgebase
Complete integration with your website, including real-time visitor monitoring
World-class performance ensuring the most productive agents and best possible customer experience
Workflow capabilities to streamline operations
Help customers find what they need in real-time
Offer click-to-chat buttons on any service page
Manually invite visitors who need help to chat with a proactive invitation, or institute rules-based proactive chat invitations
Seamlessly escalate from a chat session to a phone call as needed
Engage with desktop sharing and page-push during chat sessions
Put an end to customer frustration
Never misplace a customer inquiry again. LiveBusinessCare ticket management ensures that all inquires are logged, tracked, routed and resolved.
Create tickets for all incoming live chat, voice or email inquiries
Link all correspondence related to a customer or issue in a single record
Track issue status to ensure follow-up and resolution
Schedule follow-up action items required to fully resolve the issue
Midsize Business1
Better customer care at a lower cost
LiveBusinessCare enables midsize businesses to deliver higher service levels at lower costs. Using a combination of sophisticated targeting, intelligent business rules and skills-based routing, contact centers are able to proactively deflect issues, typically resulting in calls or emails, to the more cost-effective live chat channel.
Real-time intelligent engagement maximizes agent productivity:
Agents assist multiple customers simultaneously, reducing wait times and increasing the number of issues handled per hour.
Only those visitors most likely to benefit from an engagement, e.g., visitors exhibiting frustrated behavior with a self-help tool, are targeted for engagement.
Increased opportunity for first contact resolution, unlike email, which delivers only 40 percent first contact resolution, with the majority of issues requiring multiple follow-up correspondences
And as a hosted solution, LiveBusinessCare is flexible and easily adapted to support the needs of growing service centers. Plus, there's no need to hire and train dedicated IT resources to implement and manage the program.
Enterprise Business
Improve Customer Care. Reduce Contact Center Costs.
LiveBusinessCare Intelligent Engagement solutions enable online businesses to assess who of thousands of visitors on their site at any given time — will need personalized assistance in order to drive first contact resolution and ensure retention. What's more, incoming phone call and email volume is deflected, which means fewer cases opened, fewer resources needed to play email tag, and the cost per interaction is significantly reduced.
Critical to the success of any Intelligent Engagement solution is:
Third-generation, real-time engagement technology that ensures the right visitor is targeted at the right moment in order to encourage desired service and customer experience outcomes, while maximizing the number of engagements per hour.
A proven methodology for maximizing first contact resolution, customer satisfaction and retention based on extensive domain expertise earned through thousands of value-driven service deployments
Performance measurement and analysis of trends, incremental value and operational cost savings
Because LiveBusinessCare matches supply and demand to maximize the number of engagements per hour, and because chat agents can easily handle multiple customers at once, customers receive faster attention, and issue handling costs are reduced.
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Subscribers
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Your Email Address.
Save Money
A web-based application that is easy to set up and use and is more cost-effective than 1-800 telephone service.
Save Time
A knowledgebase that you can continuously expand for faster answers and multiple simultaneous chat sessions.
Detailed Reporting
Management reporting shows volume and staff efficiency, to help you make better business decisions.
Benefits to your business
- Grow your customer base
- Increase your sales
- Reduce your cost
- Monitor your performance
Case Studies
Real Estate Company implemented Live business Care services to manage customer communication through the channel of Live chat Experts.
Fast Fact
- Reduce Operational Costs.
- Increase Customer Training Time
- Increase Agent Quality & Experience.
- An average 200% saving compared to our competitors.
- Multiple agents are always available so calls are answered concurrently.
- Never miss important visitor or potential sales by using our Live chat expert services.
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What They Say
"We are Happy With Live Business Care’s Quality and speed of implementation. They really helped us in generating more leads"
by: M Campbell (Real Estate, UK)
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