PROFILE:

LiveBusinessCare founded in 2005 as a Professional Live Chat Expert Services. Our company offers complete solutions for companies interested in Increasing Online Sales and winning Customer Confidence through providing Live Chat Services on their website. These services encompass welcoming every visitor of your website, engaging website visitor intelligently; convert your website visitors into loyal customers, providing quick help 24/7 to build a long term relationship with clients. We work with all sizes of companies and are currently working with more than 150 companies of different sectors.
At Present Live Business Care employs a full time administrative and management staff of more than 150 individuals at our corporate location.

ORGANIZATIONAL CAPABILITIES:

Our office processed in excess of 1.5 million chat every 6 months. Our Live chat experts usually chat with more than 60% of your website visitors. We are averaging 6000 chat sessions every day and process on busy weeks and average of 10,000-15,000 chat sessions. We are not seasonally classified.

CHAT SAVING APPLICATIONS:

Our system allows complete functionality to monitor, record, and retrieve all chat sessions. Our all chat sessions can be saved in a database on a server and searched at anytime by agent or live chat expert account number, can allow a supervisor to read to an agent�s chat session at any time and also the chat session can be emailed to your company email address.

DISASTER RECOVERY:

We utilize complete on site and off site storage of data, with all systems with power back up and dual redundancy on live chat expert system and servers. With two facilities, transition on Major Accounts is seamless.

REPORTING:

Our online portal allows for easy access of daily reports and our system allows complete functionality to generate reports based on specific directives by our clients. The system generates dozens of standard reports and integrates with other contact management software. And reporting is free and there are no extra or hidden fees for reporting.

AGENT HIRING & DEVELOPMENT/TRAINING, QUALITY & MONITORING:

Staffing is solely based on client directives for programs such as yours. We have a high quality work force to fulfill your all requirements. Motivation and retention is handled by our Quality Assurance Department. Our all Live Chat experts work from our office and they are fully trained to complete your all demands.

We’re in the business of people.

At LiveBusinessCare we value our representatives and employees above anything else. Our employees are highly dedicated individuals that work extremely hard to meet their goals, the goals of our clients, and the goals of the company at large. Our work environment is composed of a diverse, friendly, and passionate group of people who will go to great measures to meet the needs of our clients, day in and day out.

All LiveBusinessCare representatives go through a rigorous training process. Representatives are trained in customer-interaction and online sales. Much like in a traditional face-to-face retail sales environment, LiveBusinessCare representatives follow a four-step process with all website visitors:
          1. Engage the visitor.
          2. Identify the visitor’s needs.
          3. Develop a customized solution and make a recommendation.
          4. Facilitate and confirm interaction.

Our people have a shared desire to excel in their careers. Thus, we actively encourage our employees to develop their skills, knowledge, and experience through continuous learning and career advancement opportunities. Investing in our employees is a top priority, and we do what we can to promote job satisfaction and upward career mobility.

LiveBusinessCare is recognized for its quality, operational excellence, industry leading technology and scalable solutions. We are very proud of these achievements, and like to thank our amazing people for bringing these successes home.

Why LiveBusinessCare?

LiveBusinessCare maintain a prominent professional image, no matter what client’s business size or budget. Our aim is to help small to large size business whether it be a sole trader or a large corporation. We can reduce operational costs, over time thus increasing your overall revenue.

It has been proven that people are more likely to leave a message with the real person then with than automatic response. Our aim is to help ensure companies do not loose any important sales or messages. LiveBusinessCare can also help by pitching the information clients provide to us and adapt to each company’s need.

• You get free live web chat software.
• Flexibility of business hours; specify the times you need our service.
• Monitor us in real time; you also get periodic reports on our performance.
• Active, hospitable, open minded and friendly representatives.
• Trained representatives according to your business requirements and needs.
• We all speak and more importantly, write good English, Arabic, French and Chinese.
• We are trained to smile through your website.
• Scalable FAQ strategy which can be built by your visitors
• We understand online customer service
• We offer services much cheaper than anyone else and ensure customers satisfaction is a priority.

What type of questions do we deal with?

• Pre sales questions.
• Order taking and new customer services.
• Billing and Invoice queries.
• Level 1 Technical Support.
• Support Ticket Logging and providing updates.

Terms of Service

LiveBusinessCare agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). The end users of the service are considered “CLIENT” We may modify this Agreement from time to time, with or without notice, and your continued participation in the Program after such modification shall be deemed to be your acceptance of any such modification. Modifications to the TOS shall not be grounds for early contract termination or non-payment. It is your responsibility to check this Terms and Conditions page regularly to determine whether this Agreement has been modified. If you do not agree to any modification of this Agreement, you must immediately cease participation in the Program.

Term

This Contract may be terminated by either party; after stated term length below is completed; upon 30 days prior written notice to the other party. WORK PRODUCT OWNERSHIP. Any copyrightable works, ideas, discoveries, inventions, patents, products, or other information (collectively the \”Work Product\”) developed in whole or in part by LiveBusinessCare in connection with the Services will be the exclusive property of LiveBusinessCare Any copyrightable works, ideas, discoveries, inventions, patents, products, or other information that is currently proprietary to CLIENT will remain the exclusive property of CLIENT.

Confidentiality

LiveBusinessCare, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of LiveBusinessCare, or divulge, disclose, or communicate in any manner, any information that is proprietary to CLIENT. LiveBusinessCare and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this Contract.

CLIENT, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of CLIENT, or divulge, disclose, or communicate in any manner, any information that is proprietary to LiveBusinessCare. CLIENT and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this Contract.

Warranty

LiveBusinessCare shall provide its services and meet its obligations under this Contract in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet generally acceptable standards in the region, and will provide a standard of care equal to, or superior to, care used by service providers.

Remedies

In addition to any and all other rights a party may have available according to law, if a party defaults by failing to substantially perform any provision, term or condition of this Contract (including without limitation the failure to make a monetary payment when due), the other party may terminate the Contract by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have 30 days from the effective date of such notice to cure the default(s). Unless waived by a party providing notice, the failure to cure the default(s) within such time period shall result in the automatic termination of this Contract.

Entire Agreement

This Contract contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Contract. This Contract supersedes any prior written or oral agreements between the parties.

Severability

If any provision of this Contract will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Contract is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

Amendment

This Contract may be modified or amended in writing, if the writing is signed by the party obligated under the amendment.

Govering Law

This Contract shall be construed in accordance with Canadian laws.

Notice

Any notice or communication required or permitted under this Contract shall be sufficiently given if delivered in person or by certified mail, return receipt requested, to the address set forth in the opening paragraph or to such other address as one party may have furnished to the other in writing.

Assignment

Neither party may assign or transfer this Contract without the prior written consent of the non-assigning party, which approval shall not be unreasonably withheld.

Customer Security Obligation – The customer is expected to maintain a secure password consisting of at least 6 characters, a mixture of numbers, special characters and mixed-case letters.

Indemnification

Customer agrees to indemnify and hold harmless LiveBusinessCare against losses, claims, damages, liabilities, penalties, actions, proceedings or judgments to which an indemnified party may become subject and which losses arise out of, or relate to this agreement or customer’s use of the services, and will reimburse an indemnified party for all legal and other expenses, including reasonable attorney’s fees incurred by such indemnified party in connection with investigating, defending or settling any loss whether or not in connection with pending or threatened litigation in which such indemnified party is a party.